Barclays (global card services operations comprising 4,000 UK based employees)
Engaged: To business partner and coach the Leadership Team through changes in economical and technological changes and resulting impact on client services
Led the review and restructure of the Barclaycard card services operations function;
Restructured and reduced the call centre operations of c900 employees,
Delivered associated restructures of related functional areas: corporate governance, audit, quality, finance.